Customer Support

Drift (now part of Salesloft) is an AI chat agent platform that engages website visitors with real-time personalized conversations. It identifies high-intent buyers, deanonymizes site visitors, and qualifies leads instantly to drive more pipeline faster.

Freshdesk by Freshworks is an AI-powered customer service platform that brings everything into one unified view. It features Freddy AI for intelligent automation, helping support agents work more efficiently with AI-powered email assistance and chatbots that handle up to 30% of inquiries.

Help Scout is an AI-powered customer support platform that gives teams the right blend of AI and people-powered tools. Its AI assistant resolves 70% of routine requests on average, while humans handle complex conversations through a shared inbox system trusted by 12,000+ companies.

Intercom is the AI customer service company, providing a comprehensive platform for customer support including AI chatbots, live chat, help center, and customer messaging. It helps teams deliver personalized support at scale with AI-powered automation.

Kustomer is an AI-powered customer service CRM platform that combines data, AI, and humans for exceptional service at every touchpoint. It features AI Agents that can efficiently resolve inquiries, AI-powered triage and routing, and Data Explorer for surfacing optimization opportunities.

Tidio is an AI customer service platform featuring Lyro AI Agent, which can resolve up to 67% of conversations automatically. It combines an AI agent that customers love with a help desk for human agents, trusted by 300K+ brands for scaling support without sacrificing quality.